Dismiss

The West Virginia Homeowners Rescue Program is CLOSED to all new claims and applications. Visit www.wvhomeresuce.com for more information. You may check the status of your application by logging into the application portal


CUSTOMERS: Please note Fund offices, including our customer service department, will be closed for the Thanksgiving holiday on November 28 and 29. Our last business day of the month will be Wednesday, November 27. 

Dismiss

Special Claims

If a subsidized unit becomes vacant, the Owner/Agent may file a claim for vacancy loss and compensation for unpaid tenant rent and damages.  The special claims are submitted to the WVHDF where they are analyzed, verified, and approved, adjusted, or denied.

Notes 

  • Special Claims must be submitted to the WVHDF for approval with the appropriate checklist (see below) and all required supporting documents, for each unit listed on the claim.
  • All forms must be signed.
  • Claims must be received within 180 calendar days following the date the unit becomes available for occupancy.
  • The move-out or unit transfer out must be in TRACS when a claim packet is submitted.
  • If the unit was re-rented within 60 calendar days after the “date unit ready for occupancy,” the move-in or unit transfer-in must be viewable in TRACS when the claim is submitted.
  • If the move-in tenant is a market renter, provide the signed move-in HUD-50059 or lease.
  • Damages do not include normal wear and tear, routine cleaning, and turnover costs. In addition, attorney fees and unpaid utility bills are not eligible for claim reimbursement.
  • Payment requests for approved/adjusted claims must be made on a voucher within 90 calendar days of the claim approval date.
  • After a property has received payment of tenant damages and/or unpaid rent claim, any subsequent amount collected from the tenant through collection efforts should be returned on the property’s next HAP voucher submission as a Miscellaneous Accounting Request (RSPC-Recouped Special Claims Funds).

Helpful Links 

Special Claims

Sample Reconditioning Maintenance Log (3.9 MB)
Download PDF View PDF

Special Claims Processing Guide FAQs (HUD) (187.1 KB)
Download PDF View PDF

Security Deposit Required (76.2 KB)
Download PDF View PDF

List of Normal Wear & Tear vs Tenant Damages (468.3 KB)
Download PDF View PDF

Life Expectancy Chart (72.8 KB)
Download PDF View PDF

Checklist – Vacancy Claim (6/11/2018) (1.5 MB)
Download PDF View PDF

Checklist – Unpaid Rent Damages Claim (6/11/2018) (2.8 MB)
Download PDF View PDF