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Common Questions asked about Mortgage AssistanceClick on a question to see the answer
If you don't see the answer to your question here, use the "Ask A Question" form.
Can I lower my monthly mortgage payment? Generally, no, however, in some cases we may be able to offer temporary relief based upon need.
What should I do if I know I will not be able to make a monthly payment or have already missed a payment? Contact the WVHDF at 1-800-933-1272 to talk to a representative who can discuss several options with you.
I cannot afford 2 payments at once. Can I send 1 payment when 2 payments are due? The WVHDF strongly encourages you to call and discuss the reason(s) for the late payment. It is not our policy to accept 1 payment when 2 or more payments are due without prior contact from you.
Can I make an interest only payment? The WVHDF does not allow interest only payments.
I have received a NOTICE OF RIGHT TO CURE DEFAULT, what should I do to prevent foreclosure? Please call the WVHDF at 1-800-933-1272. Our goal is to help you.
Can I change the date my payment is due? All mortgage payments are due on the 1st day of each month.
Can I pay part of my mortgage payment on one payday and pay the rest on the next payday? The WVHDF does not accept partial payments. The full monthly payment must be sent. If a full payment is not possible, call the WVHDF at 1-800-933-1272.
Why does the WVHDF call me in the same month my payment is due? You should expect a courtesy call, letter or notice as a reminder that your payment has not been received. Our experience has shown those reminders are helpful to most borrowers.
Will missing mortgage payments impact my credit? Yes, late payments on mortgage accounts are more damaging to your credit than other types of late payments.
What is "Loss Mitigation"? Loss Mitigation is a banking term for efforts to help families having difficulty with their financial obligations.
Should I be cautious about companies who want to help me keep my home for a fee? Yes, please contact the WVHDF at 1-800-933-1272. Our assistance is free of charge.
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